Shipping policy

At Aethera, we want your order to arrive as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days.

During launches, promotions, or particularly busy periods, processing may take slightly longer. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.

Please note that processing times are separate from shipping times.

UK Shipping

We currently offer shipping across the UK.

Estimated delivery:

Standard Shipping: 2–4 business days after dispatch
Express Shipping: 1–2 business days after dispatch

Shipping costs are calculated at checkout based on the delivery method selected.

If you offer free shipping, you could instead write:

Complimentary UK standard shipping is available on all orders.

International Shipping

We’re happy to ship Aethera internationally to selected destinations.

International delivery typically takes 5–12 business days after dispatch, depending on the destination and local customs processing.

Shipping rates are calculated at checkout.

International customers are responsible for any applicable customs duties, import taxes, or local fees unless otherwise stated at checkout.

These charges are determined by the destination country and are outside Aethera’s control.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information where available.

Please allow a short period for the tracking link to become active after receiving your dispatch confirmation.

Incorrect Shipping Details

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at info@aetheraactive.co.uk

While we’ll always do our best to help, we cannot guarantee that an address can be changed once an order has entered the fulfilment process.

Aethera cannot be held responsible for orders delivered to an incorrect address supplied at checkout.

Delayed or Lost Parcels

Occasionally, delays may occur with the courier that are outside our control.

If your tracking has not updated or your parcel appears to be significantly delayed, please contact us at info@aetheraactive.co.uk and we’ll help you investigate.

For parcels marked as delivered but not received, we recommend first checking: